Salesforce gets easier with Fansfactory

At the time, Fansfactory, as a Salesforce consulting partner, offers you three major Salesforce products, ready to be implemented and precisely adjusted to fit your needs.

Salesforce Sales Cloud

Sales Cloud is the first and the most popular product of Salesforce, and it is a CRM for salespeople, allowing them to maximize the conversion rate and make money for you. While profits are the primary goal, Sales cloud achieves it through multiple channels:

• Contact management solutions allow your salespeople to deliver a tailored experience to your clientele. A salesperson will see all the necessary info about the client, including their key contacts, history of communication, social data, and many more. 
• Opportunity management by Sales Cloud provides the data on customer’s activities and highlights the stages when the interaction is needed to close the deal. Quick tracking of products involved with the deal, quoting with up-to-date info of the customer, supply and delivery schedules - all at your fingertips and ready to be used!
• Sales forecasting. An advanced Einstein AI gathers vast amounts of data every day to suggest the most profitable ways to build or adjust a pipeline.
• Process automation saves you person-hours, thus giving your employees more time to work on more important tasks. With Sales Cloud, you can build workflows for salespeople with suggestions and tips, automate mail outs for customers, and alert your employees when they need to step in and interact with the customer.

Salesforce is on board with the latest changes in the economy, and its mobile CRM gets better every day! It doesn’t matter where your employees are - they can access, manage, and update the CRM data even from their iOS or Android smartphones!

Salesforce Service Cloud

Service Cloud is a CRM for your customer service and support departments. It helps your clients get in touch with your support representatives via email, phone, or live chat, and when the conversation starts - it allows the agent to collect all the necessary information. Service Cloud offers such advantages as:

• Intuitive workspace interface;
• The flexible automation system allows to save person-hours on repetitive tasks;
• Multichannel routing helps to identify the caller’s issue and redirect them to the corresponding agent or department;
• The case management system increases your agents’ efficiency by allowing them to work on multiple cases through different channels at the same time;
• The knowledge management system allows agents not only to access the database but also to improve it and make their additions;
• Performance analysis. You can access any information on your support service system’s performance: reports on support cases, chatbot performance, and every agent’s productivity.

Salesforce Field Service

Field service is a revolutionary system that allows you to coordinate your field agents like never before, and at the same time, it makes their work easier. Everything that a field agent has to remember is now in one app on their phone! The advantages are obvious:

• Remote support. Not every issue demands a field agent’s visit, and you will see that clearly with phone and videocall appointments available through Field Service.
• Intelligent prioritization. Let your dispatchers orchestrate your field force’s work by giving them complete information on all calls, jobs, and field agents. Assign jobs to fitting people based on their location or skills, and have them done faster.
• Einstein AI asset recognition. Use Salesforce’s powerful AI to ensure that your agents won’t mistake one asset for another one. The field agent’s app allows them to upload an image of the broken or fixed part, and the AI will recognize it and provide a confirmation.
• Full Mobility. Your agents don’t need to be online to learn and perform. They will have all the data they need, attached to their service request.