In Salesforce, an adjustment was made for a complex price and discount structure in relation to customers and products. When creating a quote, the price is automatically calculated and the discount structure is broken down. The main advantage is that any updates in the calculation structure can be done by an authorized user without IT knowledge very quickly which enables the prices and the discount system to be up to date.

If the price or discount needs to be further adjusted by the user otherwise than calculated by the system, the user has to let the quote be approved by a responsible person. These processes define who has the right to approve in which use cases and to what extent, and the corresponding approval process starts automatically according to the set criteria. This feature enables the management to have a maximum overview of who and when sent and approved the quote. There is no way to send the quote to a customer without this prior approval.

Saint-Gobain also uses a custom project calculating application allowing customers or partners to define material items needed to implement the project. The implementation included an integration of this application to Salesforce. This feature enables an export of the created constructions per click to Salesforce, where prices, discounts and the quote are  generated to be sent directly to the customer from Salesforce.

As Saint-Gobain sales people spend most of their time in the field with their customers, they greatly appreciate that Salesforce includes it's own mobile application. The user can create a quote or ask for its approval directly in the field and it can be approved by his/her manager on his phone or tablet as well. Finally, when negotiating with a customer, the user has access to records of previous meetings and all the other important information.