#1 Customer relationship management platform

Salesforce Service Cloud allows you to:

• Put all the productivity tools in one place with the complete view of the customer, which leads to faster problem solving.
• Use any source of communication convenient for your customers: phone, email, Facebook messenger, SMS, webchat, Live agent, etc.
• Increase the efficiency and performance indicators of your staff by up to 35%.
• Reduce customer service requirements by up to 30%.
• Give customers access to the Self-Service Portal, enabling them to find the information they need.

Please follow the link to see the demo on how Service Cloud works.

Salesforce Service Cloud helps you resolve customers’ cases faster. And with a standard set of CRM tools, you can obtain quality data about customer interaction.

You can also give users access to the Service Cloud tool and watch how fast they can master the platform. This hands-on approach to Salesforce implementation business process leads to higher customer satisfaction and overall productivity.

And above all, you can set up Service Cloud implementation according to your business objectives. You can also combine multiple communication channels and manage the workflow of agents using multichannel routing. Ultimately, you can customize the Service Cloud tool to automate and maintain the process.

Salesforce Sales Cloud services allow you to:

• Sell your products from any location on the globe.
• Increase user engagement and generate more leads.
• Increase conversion and retention rates.
• Spend less time on the business administration process and focus more resources on your customers’ needs.
• Obtain useful product metrics and customer data.
• Improve planning and forecasting in real-time from any device.
• Accelerate productivity.

Please follow the link to see the demo on how Sales Cloud works.

Unlike the Service Cloud platform that focuses on improving customer relationships, Sales Cloud is a sales and marketing-oriented tool that allows salespeople to curate the company’s marketing and sales operations and metrics at a glance.

Thanks to detailed information about individual needs obtained from the customer journey, marketing measures can be used more effectively. Besides, Sales Cloud leads to faster sales and helps to shorten the sales cycle significantly.

Also, the Sales Cloud application allows remote use from any location. Any authorized member of the sales team can gain access to the system regardless of device compatibility and proximity. You can also obtain additional data from mobile applications with social media integration.

In general, the massive advantage of using Sales Cloud implementation is that it requires only a limited amount of initial investments. There is no need to find and maintain local server hardware since everything takes place in the cloud. The cost of implementation and customization depends on the business’ specific needs and objectives.

Salesforce Field Service allows you to:

• Monitor employee performance and improve productivity.
• Track pending appointments and manage deadlines.
• Manage all service appointments efficiently.
• Supervise an organized case management system.
• Communicate with dispatchers, technicians, and agents.
• Monitor the number of service appointments assigned per technician.
• Get an online overview of project completion and service appointment status.

Please follow the link to watch the demo on how Field Service works:

The Field Service tool gives you unlimited access to ongoing and pending field service operations. This tool lets you set and monitor key performance indicators for your field force and employees.

The Salesforce Field Service mobile app enables mobile employees and contractors to access informative articles and update stock inventory. This tool also generates service reports that can be viewed in reports and dashboards from any device even without any internet connection.

Say no to multiple spreadsheets and clustered Outlook calendars. With the Field Service tool’s built-in Gantt Chart, you can access actionable and relevant data at one glance.