Service Cloud is greatly improving customer experience delivering trusted customer service from anywhere. Be agile, solving customer issues in a fast and efficient way. Work from any device, any time, any place.

• Complete view of a customer helps to resolve issues quickly and with no hustle.
• You can reach your customers via any communication tool most convenient for them: phone, sms, WhatsApp, social networks, emails, chatbots or IoT.
• Service Cloud boosts your support staff efficiency by up to 35%  and reduces customer service downtime by up to 30%.

Сustomers can easily get anwers they need with the help of self-service having access to knowledge articles, account information, and community members. If the answer wasn't found the intelligent chatbots come to play. Finally, if the issue is more complicated Service Cloud escalates it to a live agent. It bolds out complex tasks and smarts up your agents' resources. All issues prioritized and routed by AI. 

Salesforce Service Cloud is a platform that aligns service, sales and marketing with a 360 degrees view of each customer. Customers can easily integrate with any back-end system and thanks to AppExchange they can also plugin any pre-built service apps. Agents have access to all the productivity automation tools they need:  macros, business process executable diagrams. Supervisors are provided with advanced analytics, monitoring and Salesforce training tools.

The sales process has never been easier than with Sales Cloud customer relationship software.

• Sales Cloud gives your sales force the ability to plan, execute, monitor, follow up and report sales at any place anytime.
• Salesforce Sales Cloud is integrated with your website. When prospects fill out a form, Salesforce Sales Cloud instantly lists them as leads and routes to sales reps. When reps are ready to follow up, all the data they need is at their fingertips just a mouse click away, so they can dial, email or chat with the customers right then. Your team gains more leads and improves lead conversion ratio by spending more time selling and less time updating records.
• Your sales process often has individual features and differs from commonly used paths. With the help of Sales Cloud it can be customized in the exact way you need.
• Once your sales team connects with prospects and transacts a sale, Sales Cloud handles complete lead management turning leads into accounts, contacts, and opportunities.
• Opportunities conversion through the sales cycle is a quintessential for Sales Cloud. Your team is on top of the hill turning leads into contacts, generating opportunities, and converting them into new sales. 
• Sales Cloud empowers your team with machine learning and AI tools using your data to bring valuable insights and guidance.
• Sales Cloud generate contracts and manage billing. Sales Cloud integrates with your accounting software keeping your reporting up to date. Sales team can plan and forecast, run real time reports, dashboards, drill down on a specific deal.
• Sales Cloud integrates with Outlook and Gmail through plug-ins. AppExchange helps you to integrate e-signature and other tools.

Your field service team's efficiency is mission-crucial. Salesforce Field Service relationship management (CRM) software connects with contractors, vendors, customers to deliver an outstanding service.

• Significantly improves your field service team productivity.
• Orchestrates dispatchers, techs and agents.
• Boosts number of service appointments per technician.
• Provides a real time map of service appointments and team assignments.

When a work order comes in, dispatchers have entire customer data to improve service margins. AI instantly suggests next best steps. Dispatchers smartly allocate jobs to resources. Built-in tools keep it flexible to traffic conditions or appointment changes. Message customers instantly to keep them informed and ready. Technicians have a complete job view, details and instructions through the Field Service mobile app. Salesforce CRM system makes your team response quick and efficient.

Inspire and empower your team with Salesforce Field Service!